Question 1

Where is Al Shams International based?

Accepted Answer

We are headquartered in Pune, Maharashtra, at Maryam Paradise, Opp. Lifeline Hospital, Kausar Baugh, Kondhwa, Pune - 411048, with a second branch serving Mumbai. Call 92094 50470 or 92844 60490.

Question 2

What Umrah packages do you offer?

Accepted Answer

Our current fixed-departure packages include the Sukoon Umrah Package, Asaan Umrah Package, the Deluxe Umrah Package and the Eid-e-Milad 2026 Umrah Package, alongside Baghdad Sharif, Amman & Baitul Muqaddas, 11vi Sharif and custom Iran/Iraq/Syria Ziyarat circuits.

Question 3

What is included in a package price?

Accepted Answer

Every package includes flight tickets, meet & assist, accommodation, transport and visa with insurance. Exclusions such as room service, private transfers, extra luggage and 5% GST & 5% TCS are listed on each package page.

Question 4

What is your booking and cancellation policy?

Accepted Answer

A minimum payment of ₹40,000 secures your booking, with the final balance due 20 days before departure. Cancellation charges apply on a sliding scale as departure approaches, and ₹10,000 per person is non-refundable in all cases.

Question 5

Do you only arrange Umrah and Ziyarat travel?

Accepted Answer

Umrah and Ziyarat are our specialisation, but our Pune desk also arranges international tours, domestic tours across India, hotel reservations, passport & visa assistance, forex assistance and air ticketing.

Question 6

How do I get in touch with Al Shams International?

Accepted Answer

Call or WhatsApp 92094 50470 / 92844 60490, send an enquiry from our Contact page, or visit us at Maryam Paradise, Opp. Lifeline Hospital, Kausar Baugh, Kondhwa, Pune.

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